Logistics outsourcing performance and loyalty behavior
نویسندگان
چکیده
منابع مشابه
Virtual Logistics from Outsourcing Logistics
The wide utilisation of information communication technology has significantly affected also a development of logistics services concepts. Consequently, research in the area of virtual companies including logistics services is developing. Presented visions are commandingly optimistic, even though sceptics are already gathering counter-arguments against those visions. As an important factor of s...
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This paper examines the links between service quality, customer satisfaction and loyalty in logistics outsourcing relationships. Besides service quality, also the role of inter-firm relationships and service provider’s image are examined. A theoretical model is developed and tested with structural equation modeling using survey data from industrial companies in Finland. It is shown that perceiv...
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Logistics has been an important part of every economy and every business entity. The worldwide trend in globalization has led to many companies outsourcing their logistics function to Third-Party Logistics (3PL) companies, so as to focus on their core competencies. This paper attempts to broadly identify and categorize the challenges faced by 3PL companies and discover potential gaps for future...
متن کاملAffect of Supply Chain Strategic Fit on Logistics Outsourcing Performance
This study is to examine the effect of relationships for the product characteristics. Outsourced product is categorized into functional and innovative. Logistics strategy for each categorized products should be response into efficient or market responsive supply chain strategy. The research model is developed using six hypotheses. The study is examined empirically, using ANOVA, regression analy...
متن کاملOutsourcing logistics activities in Turkey
Purpose – This research aims to determine the current situation of outsourcing logistics activities in Turkey, a country which has a great potential for logistics activities among the surrounding continents because of its geographical location. Design/methodology/approach – Survey analysis was conducted with 250 of the top 500 Turkish firms specified by the Istanbul Chamber of Commerce for the ...
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ژورنال
عنوان ژورنال: International Journal of Physical Distribution & Logistics Management
سال: 2010
ISSN: 0960-0035
DOI: 10.1108/09600031011072019